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  • Can I cancel or modify my order after it has been placed?
    We process orders quickly to ensure prompt delivery, but if you need to cancel or modify your order, please contact our customer support team as soon as possible to see if it's feasible.
  • Is my privacy protected when ordering from your website?
    Absolutely. We prioritize your privacy and discretion. All orders are shipped in plain packaging without any indication of the contents, and our billing is discreet as well. For local deliveries, we will never ring your doorbell or knock unless we absolutely cannot reach you by phone or email.
  • Are there any promotions or discounts available?
    Yes, we frequently offer promotions and discounts on our products. Be sure to subscribe and follow us on social media to stay updated on the latest deals. We currently have a 15% Site wide promotion running with coupon code : SPRINGON But hurry as it expires on April 30,2024
  • What kind of products do you sell?
    We offer a wide range of adult products including vibrators, dildos, anal toys, lingerie, bondage gear, lubricants, and more. However, it's important to note that while we provide these products for your pleasure and enjoyment, we are not responsible for their use. It's essential to use adult toys responsibly and follow any safety guidelines provided with the products.
  • Are there age restrictions for purchasing from your website?
    Yes, you must be at least 18 years old (or the legal age of majority in your jurisdiction) to purchase products from our website. We adhere strictly to age verification procedures.
  • Can I return a product if not satisfied?
    Unopened and Unused Items: We accept returns on unopened and unused items within [7] days of delivery. To be eligible for a return, the item must be in its original packaging and condition. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund. Hygiene and Safety: For hygiene and safety reasons, we cannot accept returns on opened or used adult toys. This policy is in place to ensure the health and well-being of all our customers. Discretion: We understand the sensitive nature of our products and prioritize your privacy. When returning an item, please ensure it is packaged discreetly to maintain confidentiality. Return Process: To initiate a return, please contact our customer support team at with your order details and reason for return. We will provide you with further instructions. Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] business days.
  • What payment methods do you accept?
    We accept various payment methods including credit/debit cards,, and other secure online payment gateways including E-transfer
  • Are the packages marked with any logos or branding?
    No, we understand the importance of discretion. Your package will arrive in plain, unmarked packaging without any logos or branding.
  • How can I contact customer support if I have a question or issue?
    You can reach our customer support team via email at or through our contact form on the website. We strive to respond to all inquiries promptly.
  • How is shipping handled?
    We offer discreet shipping to your doorstep. Orders are shipped within [2] business days, and you can track your package using the provided tracking number or via text/email. Pricing is flat rate for Canada Wide and Local Toronto delivery at $10 Cdn + Tax
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