Refund Policy for Pleasure Packages - Sex Toys Delivery

1. General Policy
Due to the intimate nature of our products, we prioritize the safety and hygiene of our customers. As such, we have specific guidelines regarding returns and refunds.

2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or offer refunds for:

Any items that have been opened, used, or are not in their original sealed packaging.
Intimate apparel, lingerie, and any item that has been worn.
Products marked as non-returnable or final sale at the time of purchase.
3. Damaged or Defective Items
We stand behind the quality of our products. If you receive a damaged or defective item, please contact our customer service team within 48 hours of receipt. We will require:

Your order number.
A clear photo of the damaged or defective product.
Upon verification, we will offer a replacement or issue a refund to your original method of payment.

4. Incorrect Items
If you receive an incorrect item, please contact us within 48 hours of receiving your order. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

5. Return Process for Eligible Items
If your item meets our return criteria:

Contact our customer service team within 14 days of receiving your order.
Provide your order number and reason for return.

Return the item in its original, unopened, and sealed packaging within 30 days.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.

7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team.

8. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part (e.g., defective product, incorrect item).

9. Customer Service Contact
For any questions or to initiate a return, please contact us at:

Email: hello@sextoysdelivery.ca